Customer Service

Return Policy

At your satisfaction is our goal.

If our products do not meet your satisfaction, we offer you the option to return it within 30 days of the date you received your purchase. Apparel returns will only be accepted if garments have not been washed, altered or actively worn. All custom orders are non returnable.

We do our best to maintain accurate stock inventories. In some instances, back orders are inevitable. We will notify you as soon as possible and offer alternative product options if available or refund purchase at customers discretion.

Please contact us with questions or to return a product either call us at 800-BRAUN-LS or email us at Certain items are subject to a 15% restocking fee. will not refund shipping fees* unless the product is defective.


*Footwear items feature a right size guarantee program which allows for sizing return exchange for same item product at no additional charge.